Online Mediation: Design Process notes

I am on a design team, working on how to redesign the small claims mediation & family mediation (that now would occur offline, in a court house, in a room with a mediator and the parties) into an online experience.

My team interviewed a mediator who has expertise in these offline mediations — these are my notes & insights.

Green: possible failpoints, where a mediation could go wrong online.

Yellow: best practices she recommends.

Red Pink: insights into how mediations work & what the stakeholders want.

Bright Pink: miscellaneous comments.

Stay tuned — we are moving towards mocking up basic flows and interfaces for an online mediation experience…

One Response
  • Apr 6, 2015

    Hi Margaret

    Just came across your website (from a Google Alert on ‘Online Dispute Resolution’).

    Very interested in your approach to legal process design . I am currently updating my course on ODR with particular reference to online mediation. When I get a moment I will offer some comments on your page on the subject.

    Perhaps we could schedule a skype chat some time

    Regards

    Graham Ross

    Graham Ross Apr 6, 2015
    Reply

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