Access to Justice & self-representation tools
To really address the access problem, we should be focusing on scalable, modular tools. They could be in the form of software & other tech — or they could take other forms: new roles, new organizations, new workshops, new services, new designs of forms & pamphlets.
But the basic point is the same: we don’t just need more lawyers (though this is certainly needed too), we need to be investing on ways to help people get informed about legal processes & give them tools to navigate them. Even if we (as lawyers) would prefer people to only use lawyers to address their legal problems, this is not what most people want and they will try the DIY route. We should be building the tools that allow for more responsible & competent self-representation.