The Promise of a Design Process sketchnote

Here is a sketchnote I drafted for a general audience, to explain the value of taking a design approach to solving a problem. The term ‘wicked problems’ comes from Horst Rittel. A wicked problem is one that is complex, with lots of stakeholders, complicated interdependencies, no clear solutions, and multiple paths to pursue.
The Promise of a Design Process - by Margaret Hagan - design thinking

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