How do people use the Internet for legal services?

I have been working over the past few months on a research paper about how people use the Internet for legal help. I’ve been doing online questionnaires to develop insights into who legal users are — what a core typology of user types are, what their mental models are when searching for legal help for a problem in their lives, and what their preferences are for how to find and comprehend legal help.

I’ve followed those up with task analyses — having users use different legal websites to try to find information & see how they fare and react to various types of website designs.

Though writing is taking me longer than I wish it would, the results are truly fascinating & I’m excited to get them published in the near future. In the meanwhile, here are some of my notebook sketches from my initial plans of what my study would look like.

How do people use the Internet for legal services?How do people use the Internet for legal services? How do people use the Internet for legal services?

If you’re also interested in this topic, or have reading suggestions or thoughts for me — pass them along!

4 Responses
  • […] At the Open Law Lab blog, Margaret Hagan has an idea for an open source legal software hub, as well as posts on the concept of care in legal service delivery, and a research project on how people use the internet for legal services. […]

    Reply
  • May 7, 2015

    I’m very interested in your research. How’s it going? when might you have a report available on it?

    Lois Gander May 7, 2015
    Reply
    • May 8, 2015

      I will be submitting the article for publication this summer!

      Margaret May 8, 2015
  • Jul 12, 2016

    I’m exceptionally keen on your exploration. How’s it going? at the point when may you have a report accessible on it?

    Larry Driver Jul 12, 2016
    Reply

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