How do we design Privacy Experiences for Trusted Relationships between Customer and Company? #privacy@scale

Last week, I spoke at Facebook’s Privacy@Scale one-day conference, on new directions of privacy design in the era of big data and ubiquitous tech. Here are my drawings from the day, with some of the speakers presenting their point of view and agenda.

Some of the most interesting takeaways:

  • How can consent in medical situations be done better, as inspired by other Consumer Contract redesign?
  • Can we design privacy and ethics directly into the new AI tools that are being created?
  • How do we shift the culture of tech companies to have developers have codes of ethics and user values, that will better ensure not just lip-service to user protection, but very smart design choices that empower and protect people (especially with the down-the-road harms that we’re not yet aware of)?

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