User Testing for courts

How can courts, especially those that serve self-represented litigants, test their new ideas for improvements directly with their users? I sketched out these thoughts at the Court Technology Conference this past September, with particular reference to Shannon Salter’s presentation about the work she did in the courts of British Columbia, doing extensive user testing and participatory design for their new online services.

Leave a Reply

Your email address will not be published. Required fields are marked *