Tag: User Journey Map

A Service Design approach to the Legal System: mapping user journeys

In the Prototyping Access to Justice class that I’m teaching this quarter at Stanford, we’re taking a “service design” approach to the legal system. This means considering both…

Post date 01/20/2017

The User Journey Map for Lawyers

One of my current projects is assembling together a Legal Design toolbox for legal professionals to integrate design into their practice. A cluster of these tools are those…

Post date 10/12/2013

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