Visual Guide to Serving Process

During my recent Equal Justice Conference presentation alongside the Harvard Access to Justice Lab, I presented a quick practice visual I made, that would guide people through how they could “Serve Process” in Massachusetts for a guardianship case. These are my first drafts, laying out how I might compose and color a worksheet guide for a person trying to do this on their own.

My goal with this design was to use a limited palette of colors, lots of columns/tables/separation of distinct paths and tasks, and a glanceable overview of what would be entailed. I also used some imagery that would model what the person would be doing.

It’s still a little rough and illegible, but the next step would be to convert into proper text and font, clean up colors, shapes, and images, and test it with the target users.

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