An agenda for making legal help into a proper service-driven user-centered system.
Can we build single legal help portals? #abafutures
Open Law Laba blog by Margaret Hagan
Open Law Lab
An agenda for making legal help into a proper service-driven user-centered system.
While watching CSPAN on Saturday morning (as you do), I came across a rerun of a hearing on airlines’ customer service. (Watch it yourself on C-SPAN’s website, it’s streaming…
I’ve been thinking systematically over the past few months, as I’ve been looking back over design work and initiatives going on in the world of legal innovation, and…