For my class this quarter, I’m focusing on “the user experience of law” — and how to get the students equipped & thoughtful to develop great UX into their own service designs.
To be more concrete about what I mean when I talk about UX with them, I developed a shortlist of heuristics (or rules of thumb) that we can use to talk about what makes for ‘good UX’ versus ‘bad UX’. The goal was to not be so fuzzy or gut-based about what UX is. But also not overly prescriptive with rigid principles or best practices.
This list is meant to be a conversation-starter, and let the designer know where to focus in a critique.