Law firms need to be focused on Legal services as PROCESSES we can redesign, remix – these coreographies of service delivery. We can play with these new processes to change the tech, the staffing, the communications, etc.
As I’ve been writing up my ‘Design for Lawyers’ book & preparing my class presentation — I’ve been forming this venn diagram in my mind. Before, I would…
Many cities are using “311 Apps” on mobile devices or on Facebook to let citizens report basic city problems — potholes, graffiti, etc — to their local representatives.…