A Drawn Note on Situational Design

I drew this note a few months ago, when I was still a fellow at Stanford’s d.school — and thinking a lot about how we as lawyers can come up with new designs for products that lay-people will use. The key insight is — there will be no universal product or pattern of products that will solve every lay-person’s legal need. We need to be attuned to

  • different types of lay-person users (‘What kinds of legal-user personas are there?’ in design-speak)
  • different situations lay-people will be using legal tools & services in (‘What are their main use-cases & environments?)

Notes on Design Research - Situational Design - Margaret Hagan 1