This week I have been finishing up my research paper on what user-centered standards for better online legal help sites would be. I had surveyed lay adults about how they’ve used the Internet in the past to respond to legal issues, and then also had them do some searches for legal help & reviews of certain legal help websites.
I will publish a fuller summary of the findings soon — my plan is to submit both a more academic version, as well as some shorter, modular summaries of the findings.
For example, I’ve been playing around with small graphics to sum up some of the comments that the users have reported back. Here is one such visual:
I’m also working on charts & workflow maps that show the findings off visually. Look for more coming soon!