Core principles for good design in online legal services

Core Principles for better designed tech development in legal services

I jotted down this small shortlist during a recent conference, when I was sifting through all of the points that I have been making in different venues, for different audiences, drawing from different research projects and design work.

This isn’t meant to be totally complete, but it’s not half-bad as some core metrics and to-do’s for anyone who is thinking about making legal services have a better user experience — especially digital legal services.