Court innovation in Missouri

At Court Technology Conference, the panel of Rob Oyung and Casey Kennedy is talking about Missouri court’s efforts to build intuitive online applications for users.

  • Let users customize the view
  • Provide just in time help
  • Build the app to be extendable
  • Use agile methodology, to take small risks and get quick feedback
  • Improve the business process at the same time as the UX and UI
  • Run usability tests and see data on behavior, don’t just let the code sit
  • Don’t wait for a big bang release, build in increments