Joshua Lennon lays out an argument for wariness of the coming rise of law chat bots.
– they often are not jurisdiction based
– they may give people false confidence in quality of the advice
– they are too linear and don’t allow people to go back and see how the conditions or answers change advice
– they might divert people away from seeking out higher quality resources
This should be a public concern. First, how do we make more responsible, quality, flexible chatbots? How do we make it clear to the user what it is doing, and what it’s not (and what the user is expecting).
And we shouldn’t overestimate their power to deliver access to justice. They might be good at triage and form-filling?
How do we give systematic information, to enhance user empowerment? So people understand what is happening.