Here is a terrific visual guide for all those making legal aid, court, or government help websites. It is from the Gov.UK team, and it lays out key principles and design patterns for more accessible websites and apps.
Thanks to Nora al-Haider for the recommendation!
This set of posters will be going up next to my work desk. Any digital service team can benefit from this simple, direct guidance — and the team who made them in the UK are looking for any further feedback or additions.