Making Informed Designers
- Post author By Margaret
- Post categories In Process & Methods, Project Type
by Kursat Ozenc & Margaret Hagan Everyday we make all kinds of complicated decisions, but (usually) without thinking much about them: a contract you sign, a mortgage plan…
While watching CSPAN on Saturday morning (as you do), I came across a rerun of a hearing on airlines’ customer service. (Watch it yourself on C-SPAN’s website, it’s streaming…

