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A few weeks ago, when I logged into my browser, I got a notice from Google that they wanted to walk me through a Privacy Checkup of my Google Account. I agreed, more to observe how they treated me as a user & how they guided me through the experience of understanding my status quo
The generational gap and the drive for change in the legal profession This past weekend I was at the Canadian Bar Association annual conference, where the theme was building a better lawyer. My task was to run a workshop one morning with all of the attendees to explore how we might bridge the generational gap
So many of my design projects are all coming back to the power of visuals to engage people on legal topics & to convey information effectively. Even if it seems that product and service design could be solutions for different challenges, the communication design track (making better visuals and texts) turns out to be the
Over at the Legal Design Toolbox (that I have slowly been building out with materials that I’ve been finding, using, and recommending in my own work), I have been building out a small typography of patterns for legal design & development. These are patterns of visuals, of interfaces, and of tools that can be used
Recently I was running a design workshop with several court administrators, including some who worked in it IT and others who oversaw more of the rule-making and administration of state courts. We ran through several exercises that scoped out ways to make their professional lives & work better — both for the litigants who use
What would a better legal brief look like? What would it be to submit writings for the judge’s consideration in ways that are more formally structured — so that these communications could: 1) be laid out systematically for the judge & her clerks (think in tables or side-by-side comparisons), 2) perhaps even made machine-readable (so
During the Legal Design Bootcamp that I was running last week, one of the participating groups came up with a very interesting concept that I wanted to share. We spent one day going through a design cycle, and they began by choosing a very particular user — a young Guatemalan girl, aged around 16 year
Here is a legal visual that I had started to create a few years ago during a Legal Design Jam for Wikimedia’s trademark policy. Here I’ve made it more generic — the point isn’t to capture specific policy points in this visual, but rather to draft what a one-page, usable guide of a policy might
What would a good management system look like, for courts to assess their workflows & performance? James McMillan, John Matthias, and Matt Kleiman of the National Center on State Courts has a proposition — to use dashboards with lots of visual power to create a better way to see what’s really going on in a
The SF design & architecture consultancy Gensler has published its findings about the future of working in the legal world — specifically what the Legal Office of the Future will be. Gensler’s legal office of the future showcases the design and technological elements that will encompass the legal office of the future in the decades
I am working with a team at Carnegie Mellon to create more Usable Privacy Policies. One of the main deliverables we’re creating is a plugin for web browsers, that shows the user information about the site that they’re on. The goal is to present information about the site’s legal and privacy policies in compelling ways,
Code for America has launched an awards program to recognize great tech-based projects going on in US government agencies. There are still a few days to submit your application, to be eligible for an award & participation in the Code for America conference this autumn in the Bay Area. The Code for America Technology Awards
Inside Stanford Law School, the Stanford Securities Litigation Analytics project is gathering all kinds of data about securities litigation & then making it visual, interactive, and usable to lawyers and companies. It takes a data-driven approach to how we assess the prospects of a case & what kinds of choices and changes a lawyer or
I came across this blog piece by the Dutch group Am I a Designer, exploring the question of “Why change the design process?” They resist an overly formalized, step-by-step design process — what they call a sequential design process — which makes the process seem clean and clinical. Instead, they push for a more cyclical,
Two weeks ago I attended a few days of the Gruter Institute’s session on Law & Behavioral Sciences in Tahoe. I was quite excited to find Joshua Fairfield there, a law professor from Washington & Lee Law School, talking about exactly one of the problems that fascinates me (and that I’ll be working on next
Last week I heard a presentation from the K-12 Lab at Stanford’s d.school, all about how they are bringing in modes & mindsets of Hacking into elementary schools in the Bay Area. Hacking, not in the sense of coding software or circumventing security walls, as in creating small, nimble interventions in their school to try
After a conversation with a legal colleague who’s working on a new software project to simplify how courts and lawyers communicate, I was inspired to sketch out some thoughts on what an idea-person should be thinking about, to take their idea on a path that would lead to successful implementation. How do you get other
Last week, during my class Into to Legal Design Class, we had some guest designers from Intuit, who work on improving the user experience of their tax customers. One of my students asked the designers if they also work on how the customers’ tax filings will be received by the IRS. The question was —