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Our Latest Posts
13/07

Why is #AI not being implemented in courts?

In court management circles, it is established that Artificial Intelligence and Big Data are crucial to the evolution of court services.  So why isn’t the #AIrevolution taking courts by storm? A few of the dynamics at play: a culture of “no” that resists change, an inertia towards anything tech courts that don’t have control of

13/07

How will courts be disrupted?

Courts aren’t used to thinking about competition. Most have been used to be the only provider of dispute resolution. They haven’t had to think about the public as customers with choice. David Slayton, the court administrator of Texas scourts, presented on court disruption at the National Association for Court Management. If courts can “self-disrupt”, they

11/07

Why are courts struggling to engage (minority) communities?

At the National Association for court Management, I attended the session on how courts are focused on better engaging minority and disadvantaged communities. There are many dynamics that feed into the poor relationship: Predatory Practices by municipal courts -with bail, fines, fees practices that take money from people in punishing ways Implicit Bias of police

11/07

How can AI improve courts?

A quick sketch of some of the takeaways from a presentation I gave, along with Karl Branting of MITRE corporation at the National Association for court Management. We spoke on AI and Big Data in the courts, and what the near future could look like with new tech integrated into court processes and services.

11/07

Happier Court Professionals <--> Better Litigant Experience

Another cartoon from today’s conference for court leaders, amalgamating a few speakers’ points from the lunch’s plenary. I am fascinated by combining the Back stage of court admins’ interests and perspectives, with the Front stage of litigants’ experiences and concerns. We can use more data-gathering about both these stakeholders’ experiences, to improve processes for both–

11/07

Courts need Empirical Data about their Users

A drawn dispatch from this week’s National Association for Court Management– from the plenary on how we might use evaluative frameworks to improve how courts perform.

26/06

Is the user experience of going into a court building like dying?

Last week’s New York Times Magazine features a beautiful quote and accompanying exploration of what it means to a person in a bureaucratic building. The original quote from Elif Batuman’s (terrific!) 2017 novel The Idiot observed how going through airport security is like death. You, the person, give your precious things up, and subject yourself

07/06

How do we design Privacy Experiences for Trusted Relationships between Customer and Company? #privacy@scale

Last week, I spoke at Facebook’s Privacy@Scale one-day conference, on new directions of privacy design in the era of big data and ubiquitous tech. Here are my drawings from the day, with some of the speakers presenting their point of view and agenda. Some of the most interesting takeaways: How can consent in medical situations

05/06

How doctors and scientists are improving their communication — how about lawyers?

Yesterday on NPR’s Sunday morning broadcast, I heard an interview with Alan Alda about his new book and ongoing work to make science comprehensible to normal people. His discussion was completely parallel to work to make the legal system comprehensible. Alda has identified the fundamental problem of communication between experts and lay people, that crosses

01/06

Can we use big data to improve social systems?

Yesterday I spoke at Facebook’s annual Privacy@Scale conference, all about how we can use data ethically and respecting people’s privacy and empowerment. The keynote was from Sandy Pentland, a professor at MIT’s Media Lab, who spoke about his Open Algorithms project — and the mandate he’s setting out for better use of big data for

29/05

Systems in design thinking

At recent talks and conferences, I have been welcomed and challenged by people who are explicitly systems-thinkers. Some resist a design approach as too “micro” and lacking computational modeling-that would better predict outcomes rather than testing + experiments. Others see the links between participatory, multi-stakeholder design processes and a systems approach. I am thinking through

28/05

Access to Justice through User Experience and Experimentation

Today I am in sunny, lovely Vancouver, British Columbia at a symposium of the Canadian Administrative Tribunals’ adjudicators, advocates, and other professionals. It’s co-hosted by the Council of Canadian Administrative Tribunals and the British Columbia Council of Administrative Tribunals. The theme of the kickoff panel and keynote has been one of keen interest to me:

24/05

What can legal innovators learn from evolutionary biologists?

Earlier this week, I presented my Design for Justice work to a group at the Gruter Institute, with a mix of lawyers, biologists, computer scientists, economists, and more. It was a wonderful force for analogous thinking — because the questions I faced in response to the insights and design work were not the usual questions

18/05

Visual Guide to Serving Process

During my recent Equal Justice Conference presentation alongside the Harvard Access to Justice Lab, I presented a quick practice visual I made, that would guide people through how they could “Serve Process” in Massachusetts for a guardianship case. These are my first drafts, laying out how I might compose and color a worksheet guide for

15/05

Data Science in your legal services

I am in Toronto today at Lawyering in the 21st Century day, at Ryerson University with their Legal Innovation Zone. Zev Eigen, Global Director of Data Analytics, presented a keynote on how law firms should be deploying data science in their work.

12/05

Can the Legal Complex protect rule of law from “disruptors”

From this morning’s talk from Berkeley’s Robert A. Kagan on law in the time of disruption, at Stanford. He warns of the shift from the liberal order of the as half century, and the power that “the legal complex” has to stop it and uphold rule of law –particulate against regimes that present themselves as

11/05

Visual Design of Self-Help Materials

I took notes at last week’s Equal Justice Conference presentation that I made with the Harvard A2J Lab crew, Erika Rickard, Jim Greiner, and Hallie Jay Pope. These notes capture the presentation that they made, explaining how they decided to take a visual approach to court outreach to litigants facing debt collection. They used visual

09/05

Congress calls on airlines to make user-friendly consumer contracts

While watching CSPAN on Saturday morning (as you do), I came across a rerun of a hearing on airlines’ customer service. (Watch it yourself on C-SPAN’s website, it’s streaming for your convenience). Among the points of pressure that the Senators were putting on the various US airlines’ senior vice presidents at the hearing was one close