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During my recent Equal Justice Conference presentation alongside the Harvard Access to Justice Lab, I presented a quick practice visual I made, that would guide people through how they could “Serve Process” in Massachusetts for a guardianship case. These are my first drafts, laying out how I might compose and color a worksheet guide for
I am in Toronto today at Lawyering in the 21st Century day, at Ryerson University with their Legal Innovation Zone. Zev Eigen, Global Director of Data Analytics, presented a keynote on how law firms should be deploying data science in their work.
From this morning’s talk from Berkeley’s Robert A. Kagan on law in the time of disruption, at Stanford. He warns of the shift from the liberal order of the as half century, and the power that “the legal complex” has to stop it and uphold rule of law –particulate against regimes that present themselves as
I took notes at last week’s Equal Justice Conference presentation that I made with the Harvard A2J Lab crew, Erika Rickard, Jim Greiner, and Hallie Jay Pope. These notes capture the presentation that they made, explaining how they decided to take a visual approach to court outreach to litigants facing debt collection. They used visual
While watching CSPAN on Saturday morning (as you do), I came across a rerun of a hearing on airlines’ customer service. (Watch it yourself on C-SPAN’s website, it’s streaming for your convenience). Among the points of pressure that the Senators were putting on the various US airlines’ senior vice presidents at the hearing was one close
Alessandro Carrelli is a PhD researcher at Loughborough Design School, where he is investigating how to bring better user experience and higher quality consent for privacy transactions online. Why is it so hard to communicate to people what is happening with their data, and how can this be done better? He is running workshops and developing
Joshua Lennon lays out an argument for wariness of the coming rise of law chat bots. – they often are not jurisdiction based – they may give people false confidence in quality of the advice – they are too linear and don’t allow people to go back and see how the conditions or answers change
Andrey Zinoviev and Artem Goldman have built a Facebook bot — VisaBot — to help people figure out their eligibility for different immigration paths and then complete forms, letters, and other application matters.
Stanford law student Kevin Xu and his team has made a bot, Hilbert, to help people understand and navigate their health insurance plans. They are focusing on young breastfeeding cancer survivors as a pilot group. They used design thinking to get to a more empathetic and thoughtful experience. Tweet at @askhilbert
Radical– a historian at a Futurist panel! Prof. Norman Spaulding explains the populist roots of legal tools, to drive greater public access to what the law is. Before software, the technology was paper-based, gathering info, details, structures — making it more discoverable and, udeally, usable.
The problem with criminal law data is not that we don’t have it, but that what we have is not easily linked with each other. It is not currently usable to identify patterns, holistic views of the system, or relationships among agencies and people.
We see more discussion of predictive algorithms to judge people in criminal justice, to analyze whether / how to grant probation, bail, etc. But there are serious risks of False Positives, or racist/ biased algorithms. What standards will we use to evaluate proposals for use of these algorithms? And how do we build these tools
A panel on law, algorithms, ethics, and future tech. How do we build tools that understand when a person says, “I want a divorce,” they might be mad & not really want divorce- but counseling. Or, they might be truly in need of a divorce. How do we build smarter tools that don’t presume what
One of my academic articles has just been published in the Virginia Journal of Law and Technology. It’s called “The User Experience of the Internet as a Legal Help Service.” The article presents findings from my research into how people experience the Internet when they try to use it to solve legal problems. As more
One of the main points of resistance for lawyers in the design process is getting from talk to action. It’s too easy to start off with best intentions, but then get stuck in discussions, mapping, and brainstorming — without moving to making. This is a real challenge if your interest (like mine) is not just teaching design,
I love teaching. It is such a joy to bring students together to work on real-world challenges, and to do so in a sense of public service along with ambition to use our freedom at the university to tackle problems in more radical, unusual ways. The Stanford d.school teaching leaders have quarterly events to help
This afternoon I was privileged to attend the final presentations in the new Stanford class Ending Poverty with Technology. This class is taught by Sociology professor David Grusky, in conjunction with the Stanford Center on Poverty & Inequality, of which he is a co-director. I came to hear and review these presentations because one of the
The Office of Management and Budget released its proposed budget this week, in which they propose the elimination of the Legal Services Corporation. The LSC is the closest thing we have in the U.S. of a public fund to support legal help for people in dire need — whether it’s to protect against domestic violence,