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In some recent testing of possible online court scenarios (with “Wizard of Oz” prototyping — not really coding these online court scenarios), our research team has observed an interesting trend. Many users will click on a button to ‘Skype with a Judge’ or to ‘Start Online Court’. They are intrigued and a little excited to
After reading and thinking about various participatory design and open innovation strategies, I’ve been brainstorming around how to get more community input into the redesign of the legal system. Could we have a roving laboratory, a pop-up place that would consult with people about what services they want, how they want to get them, and
Jose Fernando Torres, of Universidad Sergio Arboleda in Colombia, spoke at the Legal Design Lab‘s Law + Design Summit last week, and introduced the Hacking 4 A2J design cards. He made them with the design firm Haptica. These cards are guidance and provocations for a team looking to improve the justice system, using an agile
My listening this week: a podcast, Jumping Off the Ivory Tower, from Prof. Julie MacFarlane, of Canada’s National Self Represented Litigant Project. Here’s how Julie presents her vision for the podcast: Jumping Off the Ivory Tower with ProfJulieMac is a weekly podcast of about 30 minutes – perfect commuting time, or time to walk the dog
Lawyer Erica Johnstone sent me a copy of a beautiful, laminated Cheat Sheet for people exploring how they might get a restraining order for online abuse. She produced it with her nonprofit Without My Consent, that focuses on fighting online harassment. This cheat sheet is in part based on Santa Clara Judge Shana Schwarz’s cheat sheets
Today at the Court Technology Conference, I was lucky to co-present with Dan Jackson of NuLaw Lab of Northeastern University, and Christopher Griffin of the A2J Lab at Harvard Law School. Our topic was: what can courts learn from law schools about user experience and innovation? Dan did an excellent job contextualizing this challenge, explaining
Two court leaders, Rob Oyung of the California courts and Casey Kennedy of the Texas courts, spoke at the Court Technology Conference this morning about what some of the myths around “why courts can’t innovate” are–and then talking through how they are figuring out ways to bring innovation into their courtrooms and organizations.
At Court Technology Conference, the panel of Rob Oyung and Casey Kennedy is talking about Missouri court’s efforts to build intuitive online applications for users. Let users customize the view Provide just in time help Build the app to be extendable Use agile methodology, to take small risks and get quick feedback Improve the business
I was lucky enough to attend an IAALS working group for their Court Compass project, on reimagining the future of self-represented litigant experience in family courts. Their research team made a terrific presentation on different trends, models, and studies being done. This is one of my sketches from the session, which captures the essential parts
Yesterday I got a treat in the mail: Stefania Passera’s book all about legal design and contract visualization: Beyond the Wall of Contract Text. She just finished and defended her PhD thesis at Aalto University in Finland. The book encapsulates all of this wonderful research into better ways of conveying knowledge, schemes, and rules. Congratulations
Hat tip to Helena Haapio for sending these on: Two different websites chronicling ways to protect people’s data privacy online. There is Prvacypatterns.org and PrivacyPatterns.EU. Both sites lay out distinct visual and tech strategies to protect people’s privacy from bad actors, or even corporations. Both versions involve a similar group of collaborators. Their goal is
I have been scouting out service design inspirations, particularly from airports, that courts could use. This one is from JFK airport, in the Delta terminal. I was very impressed with their service design. They had taken over an entire gate with a help center that had all kinds of touchpoints: paper, phone terminals, people, kiosks.
For a systems + design thinking workshop that I’m coaching at Stanford d.school this week, I’ve been creating some visuals to help catch participants up with the system of traffic tickets and safety on the streets. I’ve found a stakeholder map to be a very effective and simple way to sum up who’s who in
Earlier this week, I got the chance to talk at the Department of Labor about one of the Legal Design Lab’s recent projects on improving legal communication. I wrote about it over at the Lab’s site — you can see my slides there. Here are my notes from the hearing, where other industry experts and
Professor Camilla Andersen of the University of Western Australia has a sharp presentation on how contract law is broken (or limping along) — particularly in the age of microtransactions online, with a culture of TOS and consumer contracts which no one reads. She proposes ways to think outside the box, pointing to better ways for
In court management circles, it is established that Artificial Intelligence and Big Data are crucial to the evolution of court services. So why isn’t the #AIrevolution taking courts by storm? A few of the dynamics at play: a culture of “no” that resists change, an inertia towards anything tech courts that don’t have control of
Courts aren’t used to thinking about competition. Most have been used to be the only provider of dispute resolution. They haven’t had to think about the public as customers with choice. David Slayton, the court administrator of Texas scourts, presented on court disruption at the National Association for Court Management. If courts can “self-disrupt”, they
At the National Association for court Management, I attended the session on how courts are focused on better engaging minority and disadvantaged communities. There are many dynamics that feed into the poor relationship: Predatory Practices by municipal courts -with bail, fines, fees practices that take money from people in punishing ways Implicit Bias of police
A quick sketch of some of the takeaways from a presentation I gave, along with Karl Branting of MITRE corporation at the National Association for court Management. We spoke on AI and Big Data in the courts, and what the near future could look like with new tech integrated into court processes and services.