For the court user testing I am working on at the Legal Design Lab, we have been testing different ideas to make court process more navigable — getting litigants’feedback and agenda on them.
Now, we will turn to a more specific branch of innovation ideas, around how to improve wayfinding in courts. This means navigation of the building, of the process, and of the language and information.
I sketched out the top 8 ideas that have emerged from our previous classes and workshops. We will test these 8 ideas with a ranking game in interviews. This will help us know what litigants’ interest in these new “innovations” would be, and also solicit more ideas and refinements from them.