Access to Justice Innovations

We Have Twin Crises in Law

How might we design products and services that allow for better delivery of legal services to more people in society?

Are there ways to do it using technology and DIY measures?

This project considers what such interventions have been tried before, how they have fared, and what other measures might be tried in the future.

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Posts on Access to Justice

An Agenda for Next Generation Legal Services

In the world of access to justice, consumer law, and even big law services, we need to think more clearly about what kinds of new products and services we should be developing. Rather than being reactive or tech-driven, we should begin with what lay people want & need to do (these are the functions we


The National Expungement Project: a web app for crim law procedure

The National Expungement Project. is a Maryland-based effort to guide people with a criminal record through an eligibility check (can I expunge my record) and then direct them to how they can follow through on this procedure (where can I find good — and maybe even free — legal help?). Right now, there is a


Mobile tech for dispute resolution

From my growing ideabook for new legal services, here is a sketched out note on what mobile tech could do for how we resolve small disputes between people. Whether it’s through the government courts or through a private solution, how can we use interactive communication tech to help people have a say about a problem


The DOJ’s Legal Aid Interagency Roundtable Toolkit

Last week I was at a symposium at the Univ. of South Carolina Law School, all about access to justice and doing more empirical, data-driven research about how to create better & more impactful access initiatives. Karen Lash, the Deputy Director of the DOJ’s Access to Justice Initiative, presented on what the federal government is


Can we use games for legal engagement? from Stephanie Kimbro

A sketchnote of the start of a talk from Stephanie Kimbro, speaking at Univ. of South Carolina Law School about her research on how games & gamification mechanics and motivators could be used to improve the delivery of legal services.s Related posts: Stephanie Kimbro on Connecting a Mobile Game to Real World Legal Services Cartoon


Cartoon interventions for legal engagement, from Jim Greiner

Some quick sketchnotes of a talk from Jim Greiner of Harvard Law School, speaking with Univ. of South Carolina Law School about how to engage people in debt procedures — how to get them to show up in court. They tried to reach out to people in debt proceedings with paper-based, cartoon-based interventions. They created


Exploring Models of Triage Tools

I’ve been thinking systematically about the suite of tools that we need to be building for better access to justice. I wrote earlier about the different product families — what some of these different camps of tools are. One I’m circling around with some intent is the Triage Tool. A triage function would help take


Access to Justice ideabook

From my notebook, sketches from a brainstorm around what possible models for access to justice initiatives might be. Related posts: Access to Justice Tech: Concepts Access to Justice Innovation sketchnote What would you spend $10 million on for Access to Justice? Access to Justice & self-representation tools Regulation of Law & Access to Justice at


Could we build an Open Source Legal Software Hub

One item on my ever-growing Access to Justice agenda is an online hub full of worthy software solutions for legal organizations to use. Ideally, with software that is affordable if not free — and designed to be easily updated & changed. As opposed to software that is proprietary to one company, who, after they sell


How do people use the Internet for legal services?

I have been working over the past few months on a research paper about how people use the Internet for legal help. I’ve been doing online questionnaires to develop insights into who legal users are — what a core typology of user types are, what their mental models are when searching for legal help for


Integrated Legal-Medical care at health centers

The National Center for Medical-Legal Partnership has a New issue brief on medical-legal partnership and health centers. Marsha Regenstein, PhD, Joel Teitelbaum, JD, LLM, Jessica Sharac, MSc, MPH, and Ei Phyu authored the piece “Medical-Legal Partnership and Health Centers: Addressing Patients’ Health-Harming Civil Legal Needs as Part of Primary Care.” You can download it as


Ideas for Know Your Rights redesigned

Last night, I helped organize a group of lawyers & designers to kick off a longer design process, about reimagining how we convey Know Your Rights materials to lay people. We had a great mix of people who work on Know Your Rights initiatives as a part of community law groups, legal aid groups, and


Google offers health info in its Knowledge Graph: what about law?

The Official Google Blog has a post “A remedy for your health-related questions: health info in the Knowledge Graph”. It announces that Google is going to treat certain health-information searches differently from the average search. If a user searches a query that likely relates to some common health conditions, Google will surface reliable knowledge —


Plain Language & Legal Design

I have been reading through articles documenting how ‘Plain Language’ came to be a standard by which legal communications are judged — and which courts, firms, and companies are willing to invest money and time in. From my limited research, I’ve been able to trace the rise of ‘Plain Language’ as a standard from the


Why is it so hard to implement social good tech?

I came across this video essay by Laura Walker Hudson, the CEO of Social Impact Lab, which houses the open source messaging system Frontline SMS. She speaks of her experience trying to implement scalable implementations of tech-for-good. She profiles why it’s so hard to get projects off the ground — from the complicated tech questions,


Wise Design (or why are human systems so screwed up?)

This post is not just for lawyers — it is for people who work in hospitals, banks, insurance companies, government agencies, loan companies, accounting firms — people who work in complex systems that are supposed to be serving lay people. I propose a new field of Wise Design — to build out tools, principles, and


What would you spend $10 million on for Access to Justice?

I made another visual based on a short questionnaire I ran back in November-December last year, on people’s thoughts on Access to Justice. Earlier visuals of the questionnaire responses are here (Is there a coherent Access to Justice Movement?) and here (What’s going wrong with the Access to Justice Movement?) I asked respondents where they


Law content on Wikipedia

Last week, I was a facilitator at a Shaping Davos design thinking workshop at Stanford’s  Several local non-profits had brought some big social impact challenges they’re facing — around gentrification, housing, food waste, community-building, and information access. Then small groups of engineers, public policy-makers, business people, lawyers, entrepreneurs, and other professionals spent 2 hours


Law’s PDF Problem (a short manifesto)

As I’ve ventured into the world of public legal education — helping lay people figure out and navigate their legal problems — I keep hitting my head against one thorny wall over & again. Materials are buried in PDFs. Excellent cartoon stories telling immigrants how to deal with the government are only available in PDFs.


What’s going wrong with the Access to Justice movement?

At the end of November 2014, I published a short survey on this site, asking respondents to weigh in on the ‘Access to Justice movement’ (if we can speak of one at all, as if it were a cohesive thing). I’ve published some of their responses in an earlier post, and here is another visual


Can we use TV-law-love to improve real-life legal services?

I have been writing up my findings from a recent research study I did, on how lay people use the Internet to respond to legal problems that crop up in their lives.  I’m doing this as part of a longer design research inquiry, to develop best practices, guiding standards, and new models for online legal


Is the Internet the place for legal help?

I’m working this week on pulling together an academic paper I’ve been writing on best practices & design standards for online legal resource sites, aimed at helping lay people begin to address a legal problem that’s cropped up in their life. In my literature review, I keep circling back to articles coming out of University


Court Innovations: tech-based platform for improving court users’ experience

There is an interesting court redesign organization that’s come out of the University of Michigan Law School.  There is an Online Court Project that Univ. of Michigan has funded, and developed through the company Court Innovations, Inc. I had written about it previously when my colleague Briane had mentioned an initial write-up of it on


Consumer Law product families

I am working on a paper right now that stakes out a framework for those of us who are working on building access to justice innovations & accessible law tools.  After having led & participated in so many innovation sessions about what kind of tools would help lawyer-client relationships, self-help/DIY lay people trying to navigate


Is there a coherent Access to Justice Movement?

From November’s 5 Question Friday, I have compiled some of the responses and quotes I received in response to this question — Is There a Coherent A2J Movement? There is a trend to the lower points of the scale — and lots of insights into what could be improved, Related posts: What’s going wrong with


Design Lessons from the 1980s Legal Clinics for the Access to Justice

As more talk grows about Internet & mobile-based technology opening up a new era of Consumer Law, it’s useful to look back a few decades when there was a similar tide of activity around expanding access to civil legal procedures to the middle classes of Americans. After the Supreme Court ruling of Bates v. State


What if we redesigned legal systems for the end user?

A quick talking head sketch of a ‘What-If’ for legal design. What if we started over with our legal systems? Instead of patching over the problems with better interfaces — we imagine what a user-centered legal system would look like from the ground up. This sketch came from a Children Right’s Summit held yesterday at


Legal Health Checkup online

I got a comment on an earlier post on Legal Health checkups, from Kristina Brousalis who works at CLEO, a public legal education and information organization in Toronto, Ontario. She sent me a link to a Canadian online health checkup site, that serves consumers in Ontario. The site asks some questions to get a profile


Access to Justice & self-representation tools

As I’ve been writing up a paper on new legal tools & an agenda for access to justice innovation — I keep coming back to the same point. To really address the access problem, we should be focusing on scalable, modular tools.  They could be in the form of software & other tech — or


Design concepts for civic engagement

Related posts: Access to Justice Tech: Concepts Legal Concepts: Law Firm Uniforms Design Concepts for Political Prisoners A Legal Design Manifesto Legal Design Ideas: Crowdsourcd Parking Ticket Map Courthouse Design: Insights Law is A Design Profession Parking Sign Design Project Nanny Van: a legal service design Kiran Jain, City of Oakland attorney, on Law &


Immigration Game: Toma El Paso

Communication professor Lien Tran of the Univ. of Miami has developed an offline game for users of the US immigration system — called Toma el Paso, or Make  a Move.  It uses a familiar board game structure to present the legal system to the youth who are currently proceeding through it.  She developed it along


Access to Justice Innovation sketchnote

This is a sketchnote that I’ve drawn out while at different Access to Justice meetings, talks, and roundtables — where the discussions have been about how to get more underemployed lawyers better work opportunities, and how to get better legal services to more people in the US. I’ve been going through my notes to start


Buscando: a holistic service portal for unaccompanied immigrant kids

In response to the surge of Unaccompanied Immigrant Children coming into the US over the past year, a group has come together in Maryland to produce a social service-finding portal for these kids. Buscando offers a very clean, usable platform for a child or her advocate to find the right kind of help. The site


Text-enabled Legal Services

I’m working on a project right now to bring court reminder messaging systems into some California courts.  I’ve been reaching out to different open-source platforms that offer text-messaging systems to be customized in local installations. I’ll be publishing a full-blown write-up of the project soon enough — but first a note about another pilot going


ZoningCheck: Easing the zoning clearance process

ZoningCheck is a legal web app to help business owners navigate zoning regulations.  It’s a winner of one of the grants from the Knight Foundation’s News Challenge from last year. It’s an Open Government app, that processes local city codes into searchable, navigable experiences online. Rather than going in person to a government center, a


Devolving Legal Services out of law offices: Medical-Legal Partnerships

Among the many camps of ideas for how to increase access to justice, one of the strongest I keep returning to is Devolved Legal Services.  What I mean by this: How can we devolve legal services out of offices — out of legal bureaucracies — and into community spaces? How can we integrate legal help


Roompact: Contracting & Conflict Resolution software for roommates

The New York Times profiled the start-up Roompact yesterday, framing it as a roommate dispute tool.  It also is a legal product — it’s a platform for two parties to come together and create a contract about the terms on which they’ll be roommates, and then flag potential violations & failures after the agreement is


Project Nanny Van: a legal service design

Project Nanny Van is an excellent new example of creative legal service design.  Dan Jackson from Northeastern Law’s NuLawLab clued me in about it. The NuLawLab & its law students have been working with Rev Tank & Marisa Jahn in creating this mobile van that comes to locations where nannies might be congregating, and provides


How will legal services evolve?

Related posts: Pangea Legal Services, lowbono immigration support Stephanie Kimbro on Connecting a Mobile Game to Real World Legal Services Legal Services Design Deck A Legal Design Manifesto Legal Design Ideas: Crowdsourcd Parking Ticket Map Reinvent Law: Richard Susskind on tech & access to law Immigrant Justice Corps legal incubator Legal Design Concept: How’s My


Law for Normal People

Originally posted on the’s Whiteboard: Over this past fellowship year, I’ve run so many workshops and pop-up classes on how to make law more engaging and usable for “normal people”. People with legal problems or who aren’t highly educated are not alone in this “normal” bucket. People with PhDs, highly paid professionals, even law


Legal Design Ideas: Crowdsourcd Parking Ticket Map

One branch of Legal Design Ideas I’m working on is using crowdsourced information to improve transparency of how legal regulations are implemented & processes are carried out. An idea in this branch is a Parking Ticket Map — that could use a crowdsourced map like Ushahidi, or other reporting platforms. Individual users can report when


Pangea Legal Services, lowbono immigration support

Pangea Legal Services is a San Francisco collective of lawyers who are working to support immigrants with legal support — through a low-bono and pro-bono model that provides services on a sliding scale of fees.   It works on asylum cases, deportations, DACA and U-visa applications, among other services. It also does policy work on


Immigrant Justice Corps legal incubator

Immigrant Justice Corps is a fellowship program (or legal incubator) to train people to serve as legal assistants for immigrants in the US. Its application is currently open for a new round of fellows — with applications due in just over a week.  Both JDs and non-JDs can apply to serve immigrants through the Corps

03/05 App for youth

A group out of Chicago, the Mikva Juvenile Justice Council, is making an app to help young people understand & go through an Expungement legal process. The Knight Foundation is funding the project through its Prototype fund. The project aims “To create a prototype version of, a mobile app designed to aid juvenile offenders


Regulation of Law & Access to Justice at FutureLaw

Related posts: What would you spend $10 million on for Access to Justice? Design Lessons from the 1980s Legal Clinics for the Access to Justice Access to Justice ideabook Access to Justice software Is there a coherent Access to Justice Movement? Access to Justice & self-representation tools Access to Justice Innovation sketchnote DeborahRhode on Access


Modest Means Incubator project in California

Last week I attended the presentation about Modest Means Incubators at the State Bar of California. There were judges, private lawyers, law school admins, legal service providers, and court staff there to talk about how new models of legal practices can be built. The goal is to provide new access to lawyers to those with


Court Hearing SMS Reminder systems

Two years ago, there started some talk about US courts using SMS and other phone-based communication to issue reminders for court hearings to people. It seems several other countries have already launched such pilots. The Qatari government’s Supreme Judiciary Council has one such program live, at Court Hearing SMS Reminder – Hukoomi – Qatar E-government.


DeborahRhode on Access to Justice & Unauthorized Practice of Law

Related posts: New Generation of Tech for Access to Justice Access to Justice software The Problem of Legal Tech & Access to Justice Beyond Online Intake: access to justice solutions Access to Justice Tech: Concepts Mobile Dispute Resolution for Access to Justice in Afghanistan Access to justice, the problem Law Schools’ Access to Justice programs


A Legal Design Manifesto

Related posts: Law’s PDF Problem (a short manifesto) Project Nanny Van: a legal service design The Program for Legal Tech & Design Legal Design Ideas: Crowdsourcd Parking Ticket Map Design Lessons from the 1980s Legal Clinics for the Access to Justice What if we redesigned legal systems for the end user? Redesigning a Legal Bill


Kiran Jain, City of Oakland attorney, on Law & Design

Lauren Dyson at Code for America wrote up an interview/discussion with Kiran Jain, an attorney in the City of Oakland who has been trained in design & is leading experiments in civic & legal design in the city.  She’s running workshops, launching projects, and piloting new ideas using the design methods she learned at the


Online Court Project from the University of Michigan

I’ve started scouting out different courtroom based service & system designs.  Here is one, that my colleague Briane alerted to me: the Online Court Project based out of the University of Michigan.  It features new ideas to integrate tech and automation into court processes. Led by U-M Law School professor J.J. Prescott, this Global Challenges


The Parole Hearing Data Project

Check out a new data-gathering & redesign project from Nikki Zeichner, The Parole Hearing Data Project. The Parole Hearing Data Project is a repository of New York State parole hearing data based on: 1 records scraped from the New York State Parole Board’s website; and 2 parole hearing transcripts crowdsourced with help from attorneys, advocates


Tools for Citizens

The recent UX Sprint for Security & Privacy Tools in San Francisco featured a great list of projects that work to empower citizens. Most center on: How can we enable citizens to communicate free of government surveillance? and How can we help people report on & document atrocities and abuses? Here is a list of


Fixed: Parking Ticket advocacy

Fixed – The easiest way to fix a parking ticket. Fixed is an app that lets you hand off your parking ticket to the company, for them to fight it for you on your behalf. You pay them nothing if you lose the contest and have to pay the fine. You have to pay them


NYC Housing Court Navigators

via NYC Housing Court – Resolution Assistance Program (RAP). New York just began a pilot program of Court Navigators for Housing Courts in some jurisdictions.  Non-lawyers would help self-represented litigants navigate the court system. The Court Navigator Program was launched in February 2014 to support and assist unrepresented litigants – people who do not have


Better Lawyering for the Poor

via Better Lawyering for the Poor – The New York Times Editorial Board published a piece spotlighting various New York-based initiatives that might transform the structure of the legal industry, and thus open more access to legal resources. These highlighted projects include 3rd year law students in New York can take the Bar in


The Justice Index

  The Justice Index is a new project out of the National Center for Access to Justice at Cardozo Law School. It collects & displays data about how people in the US — particularly those who are traditionally disadvantaged in the legal system — are faring when it comes to access to legal aid services


Reinvent Law: Richard Susskind on tech & access to law

This visual made it up to Twitter last Friday, but here it is for a more permanent home on Open Law Lab. It was a great conference & an inspiring keynote from Richard Susskind — thinking twenty, thirty years into the future. Related posts: New Generation of Tech for Access to Justice Reinvent Law visual:


Access to Justice software

Related posts: Is there a coherent Access to Justice Movement? Beyond Online Intake: access to justice solutions New Generation of Tech for Access to Justice What would you spend $10 million on for Access to Justice? Law Schools’ Access to Justice programs What’s going wrong with the Access to Justice movement? Regulation of Law &


Beyond Online Intake: access to justice solutions

Here is a recent slide presentation of online intake models from a few different projects around the country. Webinar Next Week: Beyond Online Intake: Looking at Triage and Expert Systems from Legal Services National Technology Assistance Project (LSNTAP) Related posts: Tech Tips for Legals Legal Health Checkup online New Generation of Tech for Access to


The Rechtwijzer justice platform

In the Netherlands, HiiL & the Dutch Legal Aid Board are developing a second version of their Rechtwijzer platform, to provide consumers with legal help. Here is the summary of their 1.0 platform (mostly around triage — getting someone with a legal problem to services) and then the 2.0 platform (around resolving disputes online). Conflicts


Law By Design: consumer law pop-up class at the

Through the Program for Legal Tech & Design, I’m co-teaching a 5-session class at Stanford’s this January & February. It will be a hands-on session on how to make law more usable to people — and how to help make people law-smart, and in control of their legal futures. If you’re interested in attending,


Legal Innovations from the UK

Related posts: Legal Barbershop The Program for Legal Tech & Design On Games & Legal Complexities: an interview with Ida Benedetto Legal Health Checklist A Legal Design Manifesto Legal Studies Law Map by Oxford University Legal Claim Maps Legal Visual Mnemonics: Breaches of Contracts The Good Notice Project: complex legal information design Legal Concept Design:


Notes on Legal Design

I originally posted these up on the blog The Whiteboard, earlier today. Related posts: Legal Design Jam: a sketchnote Getting to Meaningful Designs Iron Tech Law & Teaching Legal Design Law Student as User The Program for Legal Tech & Design Notes on the Design Process Online Mediation: Design Process notes FrontlineSMS:Legal Blog On


Fwd.Us Immigration Hackathon: Immigration Visualization Project

I’ve just posted a project summary up for my team’s work at the DREAMer Hackathon at the Program for Legal Tech & Design’s site. Come over & read about what we built, see our demo, and read about our future plans. And I uploaded my entire photo log of the event, from Day 1


Making Immigration User-Friendly workshop report

My Program for Legal Tech & Design held its first Law By Design workshop this past weekend at Stanford’s  We challenged attendees to go from one-line ideas to full-blown prototypes of new immigration products.  The goal was to develop better design patterns, concept ideas, and possible products for supporting ordinary people through the immigration


The Program for Legal Tech & Design

I’m excited to announce that Ron Dolin & I have started a new Program for Legal Tech & Design at Stanford.  We’re based out of Stanford Institute of Design ( for now, which is where I’m doing my one-year fellowship to bring Law & Design together. Our goal is to push law forward with innovative


Judgepedia & crowdsourcing court-user info

I just found out about Judgepedia, a site that collects information about courts and judges, in a shared wiki. Its primary user seems to be someone interested in how the judicial system in the US works, and how individual jurisdictions have established judicial systems. It’s a project out of the Lucy Burns Institute. Judgepedia aims


Good Consumer Law Design: Finding & Hiring a Lawyer

I’ve been thinking a lot about Consumer Law Design — meaning, how do we build new products & experiences for lay people who want to get their legal tasks accomplished well. These are the subdomains of Consumer Law that I’ve drawn out — step by step in a linear process. How to figure out you


Berkman Center Report on Access to Justice in courts

I just discovered a rich design document & user research study conducted by a team out of Harvard’s Berkman Center in 2010. It looks at how more access & usability can be built into current civil court processes. And one of its co-authors is Phil Malone, who has just joined Stanford Law School’s team, as


State Court Redesigns

Ted Olson and David Boies, the legal team behind Prop 8, have been working with the ABA, worked with a task force on the Preservation of the Justice System. They gathered input from stakeholders around the country on how the court experience could be improved — at the same time as state budgets are cut


Pocket DACA

Here is another current initiative for Access to Justice through design/tech: Pocket DACA. Pocket DACA is an app, released this summer for free for Android & IOS, to help people who came to the US as a child, who might be eligible for DACA.  It was produced by Pro Bono Net & Immigration Advocates Network.


Access to Justice Tech: Concepts

I’ve been searching around for the current landscape of actual initiatives & concept designs for tech tools to provide more access to justice. I went back to a presentation, Assisted Legal Decisionmaking, by law professor Josh Blackman at Stanford last year. He showed some screenshots of legal products he’s been thinking of. The concept app


Legal Barbershop

Another offline idea for Access to Justice (thanks to Briane for the mention!) — this time being piloted by attorney Donald Howard in New Britain, Connecticut. The Connecticut Tribune reports on how he has opened a barbershop inside of his legal office, as a hybrid-business to serve more people’s legal needs.  He cuts their hair


SF Law Open + Buildable

The San Francisco city government launched SF Open Law this week — to make all of its laws open for people who code, build, and design to use. It’s a repository for hackers to make better legal apps & tools for the city.  And it’s a collaborative too, allowing people who have made things to


Tech Tips for Legals

Here’s a short, unnarrated overview of legal tech tools from Legal Services NTAP that lawyers & others could use to organize their projects, do better research, work on the road, take notes, use visuals, create media, analyze data, and use all the tech they already have in better ways. 50 Tech Tips 2013 EJC from


How Might We: Provide DIY Legal Diagnosis

For a paper I’ve been working on, here is a preliminary mind-map I’ve been sketching out. It’s a quick brainstorm of how DIY legal tools may be provided to non-experts. It considers what models might be breakthroughs, how technology might interact with the person, and what challenges might block their success. The map is a


Citizenship Apps

Citizenshipworks is building online and mobile apps aimed at non-citizens in the US — trying to give them resources and tutorials to navigate their way through citizenship. They have checklists, expert system interviews, and tutorials to help the users along. Damian Thompson of the Knight Foundation, writes of the new app. I’m also proud to


Consumer Immigration Law Brainstorm

Here are a big collection of my notes & brainstorms from a recent weekend, focused on how to bring Immigration self-management tools to non-citizens living in the U.S. There is a strong potential, to pioneer some new Consumer Law applications, that would provide foreigners in the US with support to figure out their own legal


Legal Jacket concept

A quick sketch of a concept for wearable law… Of course fictional now, but only slightly tongue-in-cheek… Related posts: Law School Improv concept design Legal Design Concept: How’s My Litigating? Legal Concept Design: A Bar-Taking Robot Legal Studies Law Map by Oxford University Concept designs for UNHCR redesigns Low Hanging Fruit for Legal Design Legal


Legal Health Checklist

I am writing a paper on ways to bring good design to create new models of access to justice.  I have been scouting out some such threads, to see what might be worth developing further. In my browsing, I came across this pdf pamphlet from the State Bar of California.  It is an overarching list,


Redesigning the Courthouse?

At Georgia Tech’s school of architecture, they are investigating the physical design of the courthouse experience. Related posts: Law Schools’ Access to Justice programs I need app feedback! NSA ‘inadvertantly’ reads huge numbers of US citizens’ emails Online Mediation: Design Process notes


Juror’s User Experience, part 2

More wonderful insights into how citizens called to be jurors experience the court system in the UK — from the RED project, by the Design Council —read more, Related posts: Design Insights Re: Jurors Citizen as User, Design Research Touching the State What is User Experience Design? User experience design for law Judgepedia &


Design Insights Re: Jurors

Great, rich, human insights into how citizens called to be jurors experience the court system in the UK — from the RED project, by the Design Council —read more, Related posts: Citizen as User, Design Research Juror’s User Experience, part 2 Touching the State Courthouse Design: Insights Building a Culture of Law By Design


Citizen as User, Design Research

Great, rich user insights about Citizenship and people’s relationships with the government, from the Red – Touching the State project   Related posts: Touching the State Design Insights Re: Jurors Juror’s User Experience, part 2 What is User Experience Design? Ravel Law, visual legal research Thai citizen in US sues hosting company over


Touching the State

RED was a UK initiative that was operational between 2004 and 2006.  It was set up by the Design Council in the UK, to tackle public policy, social, and economic issues through design-driven innovation.  Its themes included health, aging, energy, democracy, and — of interest to this project — Citizenship.  They summarize their initiative as


FrontlineSMS:Legal Blog

FrontlineSMS:Legal Blog: A collection of great observations about how mobile tech is being used to strengthen governance & rule of law around the world. There are some projects around strengthening citizen’s access to law, the openness of resources, and connectivity of underprivileged people in the population.   Related posts: Radio as Governance Tool Code shorthand


Law Schools’ Access to Justice programs

A USDOJ report on Law Schools’ Access to Justice programs:meaning, what pro bono & public service offerings the schools have. The report allows schools to present what offerings they have, but it is a more a spotlight on programs, and less a detailed or critical summary of what’s working & what’s not. Overall, it’s a


Access to justice, the problem

A drawing I had made during the Law Without Walls conference, based on a great passing comment… Related posts: Mobile Dispute Resolution for Access to Justice in Afghanistan What would you spend $10 million on for Access to Justice? New Generation of Tech for Access to Justice Design Lessons from the 1980s Legal Clinics for


Online Mediation: Design Process notes

I am on a design team, working on how to redesign the small claims mediation & family mediation (that now would occur offline, in a court house, in a room with a mediator and the parties) into an online experience. My team interviewed a mediator who has expertise in these offline mediations — these are


Law Kiosk in action

Back in 2004, the Legal Services Corporation sponsored a law kiosk for an “online legal service center” on Navajo territory in Arizona, Utah, and New Mexico.  Read an article from back when it was debuted.  It meant to deliver access to justice, specifically for consumer and tax law. “DNA Peoples Legal Services installed computer kiosks


Online Dispute Resolution in British Columbia

Canada — in particular British Columbia — has been the leading light in using online tools for providing dispute resolution to citizens.  They have found most success in small property & zoning disputes, and also with consumer protection cases. They have done some empirical research and found that people in family law disputes actually DO


Does the Internet improve young people’s legal access?

A blog post from Richard Zorza’s rich blog on Access to Justice discusses an issue I am currently working on — whether the Internet is a usable and effective resource for non-lawyers to get legal information and support. Some findings of particular interest: Non-lawyers use search pages to find legal information to diagnose their situation.


New Generation of Tech for Access to Justice

A great article from Slate on Tech being used for Legal Aid & Access to Justice, with lots of specific examples of how SMS and other basic tech can give reminders, process updates, basic advice, and more lawyering to people who can’t afford lawyers. The concepts: Automated Call Back Systems from legal services to people


Radio as Governance Tool

An article about how radio technologies are mashed up with SMS tech to allow community members to text into radio programs, to talk back and participate in discussions.  Instead of having to go through expensive voice calls, they can use SMS to send in messages or participate in surveys. FrontlineSMS: Giving Radio Listeners a Voice


Assisted Legal Decision Making

Assisted Decision Making from Josh Blackman Here is the presentation from today’s Stanford Law lunch, with law professor Josh Blackman discussing his startup to rival Pacer in distributing case information in a more usable way, with better ways to see relations between firms, judges, cases, companies, etc. Assisted Decision Making from Josh Blackman He also


Can Online Dispute Resolution reduce the justice gap?

LawTechCampLondon from tmcgn7 LawTechCampLondon from tmcgn7 A presentation from a member of the team, on the current problem of Access to Justice, and looking at how online tools — particularly around online dispute resolution and diy legal tools for pro se individuals — could address it. Related posts: Online Dispute Resolution in British Columbia


Against Alternative Dispute Resolution

Related posts: Mobile Dispute Resolution, not PC Dispute Resolution Mobile phone Dispute Resolution Dispute Resolution in Refugee Camps Mobile tech for dispute resolution Online Dispute Resolution in British Columbia Can Online Dispute Resolution reduce the justice gap? Mobile Dispute Resolution for Access to Justice in Afghanistan Roompact: Contracting & Conflict Resolution software for roommates


What about a WebMD for law?

For my excellent class at Stanford Law School on the future of legal technology, I am proposing to build a WebMD for law. My central question is ‘how might we build tech that could help a lay person diagnose their own legal problems’? I am asking it because most legal technology currently is being built


How can mobile tech be used to promote justice?

Sri Lankan tech researcher & TED fellow Sanjana Hattotuwa has laid out some of the basic capabilities that mobile phones in the field can be used in dispute resolution and rule of law. Data gathering Plotting the GIS coordinates of the disputed territory, including details of the location, resources and details of adjacent territory Details


Mobile Dispute Resolution, not PC Dispute Resolution

A paper on “An Asian Perspective on Online Mediation” puts forward an agenda for making all the advances made in Online Dispute Resolution (ODR) transition to mobile devices.  ODR had been PC-based, but this isn’t relevant for the majority of the world, who do not have reliable access to PCs, but who are regular users


Tech to Fight Rumors

A major problem in governance is the spread of misinformation and rumors. Sometimes these result from concerted campaigns by political actors, to manipulate politicians with rumors meant to make them suspicious or fearful about something.  Other times rumors are not driven by anyone, but snowball on their own.  Either way, flare-ups of rumors can wreak


Mobile Dispute Resolution for Access to Justice in Afghanistan

The Internet Bar Organization has fielded a proposed design, the Internet Silk Road Initiative, that would use online and mobile tech to provide access to justice & dispute resolution capabilities to Afghanistan. The project’s website is down now, indicating that perhaps the proposal has been shelved right now. But its ambit is of interest: “The


Using Tech to Improve Lineups

An article from Ben Paynter at Good Magazine about Gary Well’s work in the Austin Police Department to use a computer program to improve crime witnesses’ identification of suspects. an excerpt “It’s an experimental protocol designed by Gary Wells, the guru of eyewitness reliability—or rather, unreliability. The director of social sciences at the American Judicature Society’s Center for


Virtual Live Charity Interventions

Sarkissian Mason, a digital innovation agency, worked with the non-profit Pathways to Housing, to make a Virtual Homeless interactive experience for people walking down the street in New York, to encourage donations + engagement. From the agency’s site: As originators of the Housing First model, the non-profit engaged SM to help spread awareness in NYC


311 Local Governance Apps

Many cities are using “311 Apps” on mobile devices or on Facebook to let citizens report basic city problems — potholes, graffiti, etc — to their local representatives. They can supply the details, photos, and requests directly to the city official that should be responding to them. It also allows citizens a better way to